Timbavati Bookings – Terms and Conditions / Refund Policy

Effective Date: 26/09/2025

1. Acceptance of Terms
By making a booking through Timbavati Bookings (“TB”, “we”, “our”), you (“the Client”) agree to be bound by these Terms and Conditions. If you do not accept these terms, do not proceed with a booking.

2. Bookings and Deposits

  • All bookings are subject to availability.

  • Dates are only secured once a deposit has been received. Provisional holds without deposit cannot be guaranteed.

  • High-demand periods (including September, public holidays, and peak seasons) are booked rapidly. TB cannot be held liable if dates are no longer available.

3. Payments

  • Full payment is required in accordance with the agreed schedule.

  • Payments may be made via EFT, card, or other accepted methods.

  • TB reserves the right to suspend or cancel a booking if payment is not received on time.

4. Cancellations and Refunds

  • Cancellation by the Client must be submitted in writing.

  • Refunds of deposits (minus a 20% handling fee for bank charges) are available as follows:

    • No refund if cancellation occurs 30 days or less before the booking date.

    • 50% refund (minus a 20% handling fee) if cancellation occurs 31–60 days before the booking date.

    • 100% refund (minus a 20% handling fee) if cancellation occurs 61 days or more before the booking date.

  • TB reserves the right to cancel a booking due to unforeseen circumstances (e.g., natural disasters, COVID restrictions, or supplier failure). In such cases, refunds or alternatives will be offered at TB’s discretion.

5. Conduct

  • The Client agrees to behave responsibly, respect TB’s property and personnel, and comply with all rules and regulations.

  • TB reserves the right to terminate a booking without refund if the Client engages in unlawful, dangerous, or disruptive behaviour.

6. Liability

  • TB is not liable for any loss, damage, injury, or theft incurred during the booking, unless caused directly by gross negligence on TB’s part.

  • TB is not responsible for third-party services, including accommodations, transport, or suppliers used during a booking.

7. Changes to Terms

  • TB reserves the right to amend these Terms and Conditions at any time. The updated version will be available on our website and applicable to all new bookings.

8. Privacy and Data Protection

  • By making a booking, the Client consents to TB collecting, processing, and storing personal information in accordance with our Privacy Policy and POPIA regulations.

9. Dispute Resolution

  • Any disputes arising from a booking will be resolved through good-faith negotiation.

  • If unresolved, disputes will be subject to the jurisdiction of South African courts.

10. Entire Agreement

  • These Terms and Conditions constitute the entire agreement between the Client and TB.

  • No oral agreements or representations will be considered binding unless confirmed in writing by TB.